Contact - SonnaLabs

FAQ

Frequently asked questions

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How do credits work?

Credits pay for every generation: text to speech, images, video and music. They are spent in a fixed order: subscription credits first, then free credits, then pay-as-you-go credits. Credits have no cash value and cannot be transferred.

Is there a free plan?

Yes. The Free plan gives you 10,000 credits every month, usable with Google Cloud voices and HeyGen Voice Turbo. Images, video, music, ElevenLabs voices and HeyGen Voice need a paid plan or pay-as-you-go credits. On Android, the Free plan shows an ad before a generated text-to-speech result.

How can I pay?

On the web you pay once and nothing renews automatically: with QRIS (also from Malaysia, Singapore, Thailand, Japan, South Korea, China and the Philippines) or, from an Indonesian bank, a bank transfer. Prices are shown in US dollars and checkout is charged in Indonesian rupiah. On Android, Pro and Max are monthly subscriptions billed by Google Play. Pay-as-you-go credit packs are bought on the web. See Ways to pay for the steps.

Can I use my credits on both the web and Android?

Yes. Sign in with the same account and you see one credit balance, whether the credits were bought on the web or through Google Play.

Do my credits expire?

Free credits reset every month and do not carry over. Pro and Max credits bought on the web are valid for 30 days, while Android subscription credits roll over as long as the subscription stays active. Pay-as-you-go credits are valid for one year.

Can I use what I generate commercially?

Music generated while you have paid access (Pro, Max or pay-as-you-go credits) comes with commercial use rights under Suno's terms. You keep the rights to the text and lyrics you write. Copyright for purely AI-generated output is not guaranteed in many countries, and you are responsible for how you use what you generate. See the Terms of Service for details.

What happens if a generation fails?

Credits taken for a failed generation are refunded automatically, to the same credit balance and within minutes, so you do not need to contact support. Credits spent on a completed generation are not refundable.

Do you use my content to train AI models?

No. SonnaLabs does not use your text, prompts, images, audio or generated outputs to train any AI model it operates. The AI providers that process a request do so under their own terms and privacy policies.

How do I delete my account?

In the app, open your profile, scroll to the bottom and tap Delete Account. Deletion is scheduled for 14 days, and signing in again during that time cancels it. You can also email support@sonnalabs.app from the address on your account.

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Frequently asked questions