Data & Account Deletion Policy

SonnaLabs respects your right to privacy and control over your personal data. If you wish to terminate your account and delete your data from the Service's systems, please follow the steps below.

To request the deletion of your SonnaLabs account and all associated data, you can do one of the following:

Option 1 (In-App - Recommended)

Inside the SonnaLabs App, navigate to your Creator Tab / Profile Account, scroll to the bottom, and tap the "Delete Account" button. This schedules the permanent deletion of your account in 14 days and signs you out of all devices immediately.

Option 2 (Via Email)

Alternatively, send an email to support@sonnalabs.app from the email address associated with your SonnaLabs account, with the subject line "Account Deletion Request".

What happens after you tap Delete (in-app). Your account is not erased right away. It enters a 14-day waiting period, and you are signed out of all devices immediately. If you sign in again at any time within those 14 days, the deletion is cancelled automatically and your account stays as it was. After 14 days, your account is permanently deleted and this cannot be undone.

On the web, the Account Settings page links to this page; there is no instant delete button on the web.

When the 14-day period ends (or when we complete your email request), the following data is permanently removed from the database and storage servers, and your account is anonymized:

• Your name, email address, and sign-in identity (the Google Sign-In link and your credentials are removed)
• Your profile photo
• Your generated outputs (audio, image, video, and music files and their metadata) and project history
• Your likes, comments, playlists, and favorites
• Your chat history and custom voices
• Your API keys and notifications
• Your published tracks (they disappear from Explore)

SonnaLabs aims to process email deletion requests within 14 business days.

What is retained. Records of purchases and credit transactions (plan purchases, pay-as-you-go top-ups, the credit ledger, usage records, and affiliate payout and referral records) are kept for tax, accounting, legal, and fraud-prevention purposes, for as long as required by applicable law. After deletion, these records are no longer linked to a usable account or profile. They may still contain the name, email address, and payment details you provided at the time of purchase. All other personal and usage data is irreversibly wiped.

Unused credits (including pay-as-you-go credits) are forfeited upon deletion and are not refunded in cash.

Store subscriptions. Deleting your account does not cancel a subscription bought through Google Play or another app store. To stop billing, you must cancel it separately in the store.